Refund policy
Thank you for shopping with SBNT. We want to ensure that you have a positive shopping experience, and we are committed to providing you with quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
2-Day Return Window
You have 2 days from the date of delivery to initiate a return for eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
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Contact Us: Please email us at game@sbnt.gg within the 2-day return window to notify us of your return.
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Provide Information: In your email, include your order number, the item(s) you wish to return, and the reason for the return.
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Wait for Approval: Once we review your request, we will provide you with instructions on how to return the item(s).
Return Shipping
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Process
Upon receiving your returned item and inspecting its condition, we will process your refund. Please allow 3 business days for the refund to appear in your account.
Non-Returnable Items
Some items are non-returnable, including:
- Personalized/customized items
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.
Contact Information
If you have any questions or concerns about our return policy, please contact us at game@sbnt.gg.